You treat the patient.
We take care of the rest.
From the moment you send us the case to the moment it is in your practice: a workflow designed to give you zero surprises.
Six steps. No friction.
You send us the case
The dentist has a patient to treat. They send us the work — either a physical impression by courier or a digital file (STL / PLY) directly from the intraoral scanner. Include clinical indication, material, shade and any specific instructions. The more complete the information, the more precise the result.
We confirm receipt and delivery date
When we receive the case we review it and confirm receipt. If the information is complete and the indication is clear, we communicate the estimated delivery date. This is where the Zero Date Commitment begins: that date then drives the entire production schedule.
Digital CAD design
The file is imported into Zirkonzahn.Modellier, our dental CAD design software. If the case arrives as a physical impression, we digitise the model at this stage. We model the restoration with precision: occlusal morphology, contact points, gingival emergence, connectors. The technician reviews and validates the design before moving to manufacturing.
Manufacturing
Depending on the clinical indication, the case moves to CAD/CAM milling or 3D printing. Definitive restorations in zirconia, PEEK or BioHPP, occlusal splints and provisionals are milled on the M1 Wet Heavy Metal. Models, mock-ups and surgical guides are printed on the P4000. In some cases both technologies are combined within the same work.
Quality control and finishing
Once the piece is manufactured, the fit is verified on the working model. Individual characterisation follows: stain application, glazing and final firing. The result is reviewed again before packaging. Only work that meets our standard leaves the laboratory.
Glazing and characterisation · finishing station · Biohealth Dental Lab
Packaging and dispatch
The work is packaged to the protection standards required for the transport of custom medical devices. Return shipping is at the laboratory's expense. The delivery date we confirmed at the start is the date we plan for — the work arrives when it is supposed to.
BDL packaging · magnetic-opening box · dispatch to clinic
With or without an intraoral scanner
The result is the same regardless of how the case reaches the laboratory. You choose the route that best fits your workflow.
- Intraoral scanner → STL or PLY file
- Direct submission by email or agreed platform
- Immediate import into Zirkonzahn.Modellier
- No plaster pouring · no additional scanning
- Maximum fidelity of the source record
- Physical impression sent by courier
- Model pouring and scanning at laboratory
- From here the workflow is identical to digital
- Compatible with any impression technique
- No digital equipment required at the clinic
The date we confirm is the date that drives our entire production.
When we confirm a delivery date, that date stops being an estimate and becomes the axis around which all internal laboratory planning is organised. It is not an advertising promise — it is how we have organised our work from day one.
Indicative turnaround times are 5 working days for work of up to 3 units and 12 working days for work of more than 3 units, always on an indicative basis and subject to confirmation upon receipt of the case. Any circumstance that may affect the agreed date is communicated proactively and as early as possible.
Send us your first case
No minimum volume commitment. No complicated onboarding. Get in touch and we will get it moving.